Returns & Exchanges
At Oomomo, we want you to be completely satisfied with your purchase. If you are not happy with your items, you can return or exchange them within 30 days of purchase provided they are in their original, unopened condition.
Verify Eligibility
Ensure your items are unused, in original packaging, and not part of our final sale category such as food, cosmetics, or personal hygiene products.
Prepare Documentation
Locate your original paper receipt or digital order confirmation email to serve as proof of purchase for the transaction.
Choose Return Method
Bring your items to any physical Oomomo location for an immediate exchange or contact our online support team to initiate a mail-in return.
Receive Refund
Once your return is inspected and approved, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing