Frequently Asked Questions
Everything you need to know about shopping with Oomomo
What is the typical shipping timeframe for my order?
Orders are generally processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day return policy for most items in their original, unopened packaging. Please note that certain health and hygiene products are final sale.
Do you offer international shipping?
Currently, we only ship to addresses within Canada and the United States. We are working on expanding our logistics to support more regions soon.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products sold on your site authentic?
Yes, Oomomo guarantees that all products are 100% authentic and sourced directly from our verified partners and manufacturers.